The customer service survival kit : what to say to defuse even the worst customer situations / Richard S. Gallagher ; foreword by Carol Roth.
Proven strategies for handling any customer crisis.
Saved in:
| Online Access: |
Full Text (via O'Reilly/Safari) |
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| Main Author: | |
| Format: | eBook |
| Language: | English |
| Published: |
New York :
AMACOM American Management Association,
[2013]
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| Subjects: |
| Summary: | Proven strategies for handling any customer crisis. |
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| Physical Description: | 1 online resource |
| Bibliography: | Includes bibliographical references (pages 179-181) and index. |
| ISBN: | 9780814431849 0814431844 |
| Source of Description, Etc. Note: | Description based on print version record. |