Service science : the foundations of service engineering and management / Robin G. Qiu, the Pennsylvania State University USA.

"By relying on the recent development of service science, this book focuses on the science of implementing a service system throughout its lifecycle, spanning from service marketing, engineering, delivery, quality control, management, to further improvement. The author utilizes a combined theor...

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Bibliographic Details

Online Access:	Full Text (via O'Reilly/Safari)
Main Author:	Qiu, Robin G.
Format:	eBook
Language:	English
Published:	Hoboken, New Jersey : Wiley, 2014.
Subjects:	Service industries. Service life (Engineering) Industrial engineering. Industrial engineering Service industries