Warranty fraud management : reducing fraud and other excess costs in warranty and service operations / Matti Kurvinen, Ilkka Toyryla, D.N. Prabhakar Murthy.

"Cut warranty costs by reducing fraud with transparent processes and balanced control Warranty Fraud Management provides a clear, practical framework for reducing fraudulent warranty claims and other excess costs in warranty and service operations. Packed with actionable guidelines and detailed...

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Bibliographic Details

Online Access:	Full Text (via O'Reilly/Safari)
Main Authors:	Kurvinen, Matti, 1961- (Author), Töyrylä, Ilkka, 1970- (Author), Murthy, D. N. P. (Author)
Format:	eBook
Language:	English
Published:	Hoboken : Wiley, 2016.
Subjects:	Quality of products. Warranty. Products liability. Sales management. Products liability Quality of products Sales management Warranty