Lean Six Sigma for service : how to use Lean Speed and Six Sigma Quality to improve services and transactions / Michael L. George.
This text fills the need for a service-based approach; explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. --
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Full Text (via O'Reilly/Safari) |
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| Format: | eBook |
| Language: | English |
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New York ; London :
McGraw-Hill,
©2003.
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Internet
Full Text (via O'Reilly/Safari)Online
| Call Number: |
TS156 .G474 2003eb
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| TS156 .G474 2003eb | Available |