Lean Six Sigma for service : how to use Lean Speed and Six Sigma Quality to improve services and transactions / Michael L. George.
This text fills the need for a service-based approach; explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. --
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Full Text (via O'Reilly/Safari) |
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| Format: | eBook |
| Language: | English |
| Published: |
New York ; London :
McGraw-Hill,
©2003.
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| Subjects: |
MARC
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| 100 | 1 | |a George, Michael L. | |
| 245 | 1 | 0 | |a Lean Six Sigma for service : |b how to use Lean Speed and Six Sigma Quality to improve services and transactions / |c Michael L. George. |
| 260 | |a New York ; |a London : |b McGraw-Hill, |c ©2003. | ||
| 300 | |a 1 online resource (xiv, 386 pages) : |b illustrations | ||
| 336 | |a text |b txt |2 rdacontent | ||
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| 338 | |a volume |b nc |2 rdacarrier | ||
| 347 | |a data file | ||
| 500 | |a Includes index. | ||
| 505 | 0 | |a Using Lean Six Sigma for strategic advantage in service. The ROI of Lean Six Sigma for services -- Getting faster to get better (why you need both Lean and Six Sigma) -- Success story #1 Lockheed Martin -- Seeing services through your customers' eyes -- Success story #2 Bank One -- Executing corporate strategy with Lean Six Sigma -- Success story #3 City of Fort Wayne, Indiana -- The value in conquering complexity -- Success story #4 Stanford Hospital and Clinics. Deploying Lean Six Sigma in service organizations. Phase 1: Readiness assessment -- Phase 2: Engagement (creating pull) -- Phase 3: Mobilization -- Phase 4: Performance & control. Improving services. Service process challenges -- Using DMAIC to improve service processes -- First wave service projects -- Raising the stakes in service process improvement -- Designing world-class services (design for Lean Six Sigma). | |
| 588 | 0 | |a Print version record. | |
| 520 | |a This text fills the need for a service-based approach; explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. -- |c Edited summary from book. | ||
| 546 | |a English. | ||
| 650 | 0 | |a Six sigma (Quality control standard) | |
| 650 | 0 | |a Service industries |x Quality control |x Statistical methods. | |
| 650 | 0 | |a Quality control |x Statistical methods. | |
| 650 | 7 | |a Quality control |x Statistical methods |2 fast | |
| 650 | 7 | |a Service industries |x Quality control |x Statistical methods |2 fast | |
| 650 | 7 | |a Six sigma (Quality control standard) |2 fast | |
| 776 | 0 | 8 | |i Print version: |a George, Michael L. |t Lean Six Sigma for service. |d New York ; London : McGraw-Hill, ©2003 |z 0071418210 |w (OCoLC)52143805 |
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