Transform Customer Experience : How to achieve customer success and create exceptional CX / Isabella Villani.

Your customers are your future. Smartphones, social media and the internet have given customers access to more information than ever before. If your business fails them, they will switch to your competitor and never return. So how do you keep them' By mapping their journeys, identifying potenti...

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Bibliographic Details

Online Access:	Full Text (via O'Reilly/Safari)
Main Author:	Villani, Isabella
Format:	eBook
Language:	English
Published:	Milton, Qld. : John Wiley and Sons, Inc. : Wiley, 2019.
Subjects:	Relationship marketing. Customer relations. Customer relations Relationship marketing