Zero defect marketing : the secrets of selling high tech services / Lee A. Friedman with David H. Rothman.

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Bibliographic Details
Online Access:	Full Text (via Internet Archive)
Main Author:	Friedman, Lee A.
Other Authors:	Rothman, David H.
Format:	eBook
Language:	English
Published:	Homewood, Ill. : Dow Jones-Irwin, ©1988.

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Holdings details from Online
Call Number:	HC79H53 F75
HC79H53 F75	Available