Total quality service : a simplified approach to using the Baldrige Award criteria / Sheila Kessler.

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Bibliographic Details
Online Access:	Full Text (via Internet Archive)
Main Author:	Kessler, Sheila
Format:	eBook
Language:	English
Published:	Milwaukee, Wis. : ASQC Quality Press, c1995.
Subjects:	Total quality management > United States. Malcolm Baldrige National Quality Award.

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Holdings details from Online
Call Number:	HD62.15 .K47 1995
HD62.15 .K47 1995	Available