From conflict to cooperation : how to mediate a dispute / by Beverly Potter.
Conflict - when handled effectively - is an opportunity to clarify expectations, build cohesiveness and create a problem solving atmosphere. From Conflict To Cooperation presents effective techniques for resolving disputes - powerful tools for managers, supervisors, coaches, parents, teachers, frien...
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| Online Access: |
Full Text (via Internet Archive) |
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| Main Author: | |
| Format: | eBook |
| Language: | English |
| Published: |
Berkeley, Calif. :
Ronin Pub.,
1996.
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| Subjects: |
Table of Contents:
- Conflict management
- Principles of gathering information
- Information gathering techniques
- Decision point
- Mediation
- When mediation fails
- When you are a disputant.