Communicating with Your Customers / Lee, Vivian.
Hear "automated customer service" and you probably shudder at the thought of chatbots that don't understand your question or phone system labyrinths with live agents nowhere to be found. Today, enterprises in droves are turning to conversational AI to improve the automated customer se...
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| Online Access: |
Full Text (via O'Reilly/Safari) |
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| Main Authors: | , , , |
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| Format: | eBook |
| Language: | English |
| Published: |
O'Reilly Media, Inc.,
2020.
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| Edition: | 1st edition. |