The benchmarking book [electronic resource] : a how-to-guide to best practice for managers and practitioners / Tim Stapenhurst.

With growing demands for increased operational efficiency and process improvement in organizations of all sizes, more and more companies are turning to benchmarking as a means of setting goals and measuring performance against the products, services and practices of other organizations that are reco...

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Bibliographic Details

Online Access:	Full Text (via Taylor & Francis)
Main Author:	Stapenhurst, Tim
Format:	Electronic eBook
Language:	English
Published:	Amsterdam ; Boston : Elsevier/Butterworth-Heinemann, 2009.
Subjects:	Benchmarking (Management)