Tourist customer service satisfaction : an encounter approach / Francis P. Noe, Muzaffer Uysal and Vincent P. Magnini.

Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. Service is about people, how they relate to one another, fulfill each other's needs and ultimately care for each other. Yet surprisingly there are few or any books wh...

Full description

Bibliographic Details

Online Access:	Full Text (via Taylor & Francis)
Main Author:	Noe, Francis P., 1939-
Other Authors:	Uysal, Muzaffer, Magnini, Vincent P.
Format:	eBook
Language:	English
Published:	London ; New York : Routledge, 2010.
Series:	Routledge advances in tourism ; 18.
Subjects:	Tourism > Management. Hospitality industry > Management.