Quality management [electronic resource] : theory and application / Peter D. Mauch.

In the past, when goods and services were simpler, measurement of quality was self-evident. As business became more complicated, so too did the implementation of quality management and our ability to measure it. Ultimately, the practice of quality strayed from being a business practice to become muc...

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Bibliographic Details

Online Access:	Full Text (via Taylor & Francis)
Main Author:	Mauch, Peter D., 1954-
Other title:	ENGnetBASE
Format:	Electronic eBook
Language:	English
Published:	Boca Raton, Fla. : CRC Press, 2009.
Subjects:	Total quality management. Quality control.