Delivering ITSM for business maturity : a practical framework / by Beverly Weed-Schertzer.

IT Service Management (ITSM) is an imperative part of achieving business maturity. Excellence in ITSM has previously been thought of only in terms of quality, customer satisfaction, and reduced costs - or, in other words, casting ITSM as only for technical units and not as part of the larger picture...

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Bibliographic Details

Online Access:	Full Text (via ProQuest)
Main Author:	Weed-Schertzer, Beverly (Author)
Format:	eBook
Language:	English
Published:	Bingley : Emerald Publishing, 2019.
Edition:	First editon.
Series:	Emerald points.
Subjects:	Information technology > Management.