The Benefits of Combining Data With Empathy Weill, Peter.

Everyone has had encounters with automated telephone response systems and experienced the frustration of having to repeat voice commands multiple times before finally asking to speak to a service representative. Many large companies have become so focused on optimizing their business processes and s...

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Bibliographic Details

Online Access:	Full Text (via O'Reilly/Safari)
Main Authors:	Weill, Peter (Author), Agarwal, Ritu (Author)
Corporate Author:	Safari, an O'Reilly Media Company
Format:	eBook
Language:	English
Published:	MIT Sloan Management Review, 2012.
Edition:	1st edition.
Subjects:	Industrial management. Data mining. Data mining Industrial management