Service systems management and engineering [electronic resource] : creating strategic differentiation and operational excellence / C.M. Chang.

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Bibliographic Details
Online Access:	Full Text (via Wiley)
Main Author:	Chang, C. M. (Ching Ming), 1935-
Format:	Electronic eBook
Language:	English
Published:	Hoboken, N.J. : John Wiley & Sons, ©2010.
Subjects:	Systems engineering. Management information systems. Service industries > Information technology > Management.

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Full Text (via Wiley)

Holdings details from Online
Call Number:	TA168 .C39 2010
TA168 .C39 2010	Available