Perfect phrases for dealing with difficult people : hundreds of ready-to-use phrases for handling conflict, confrontations, and challenging personalities / Susan F. Benjamin.

Perfect Phrases for the Right Situation, Every Time Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fi...

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Bibliographic Details

Online Access:	Full Text (via Skillsoft)
Main Author:	Benjamin, Susan, 1957-
Format:	Electronic eBook
Language:	English
Published:	New York : McGraw-Hill, ©2008.
Series:	Perfect phrases series.
Subjects:	Interpersonal relations. Interpersonal communication. Conflict management. Conflict management Interpersonal communication Interpersonal relations