Technical support essentials : advice you can use to succeed in technical support / Andres R. Sanchez.

"Technical Support Essentials is a book about the many facets of technical support. It attempts to provide a wide array of topics to serve as points of improvement, discussion, or simply topics that you might want to learn. The topics range from good work habits to the way technical support gro...

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Bibliographic Details

Online Access:	Full Text (via Skillsoft)
Main Author:	Sanchez, Andres R.
Format:	Electronic eBook
Language:	English
Published:	[New York, NY] : Apress, 2009.
Subjects:	Information technology > Management. Information technology > Management