Social network analysis in telecommunications / Carlos Andre Reis Pinheiro.
"A timely look at effective use of social network analysis within the telecommunications industry to boost customer relationships The key to any successful company is the relationship that it builds with its customers. This book shows how social network analysis, analytics, and marketing knowle...
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| Online Access: |
Full Text (via Skillsoft) |
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| Main Author: | |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Hoboken, N.J. :
Wiley,
©2011.
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| Series: | Wiley and SAS business series.
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| Subjects: |
| Summary: | "A timely look at effective use of social network analysis within the telecommunications industry to boost customer relationships The key to any successful company is the relationship that it builds with its customers. This book shows how social network analysis, analytics, and marketing knowledge can be combined to create a positive customer experience within the telecommunications industry. Reveals how telecommunications companies can effectively enhance their relationships with customers Provides the groundwork for defining social network analysis Defines the tools that can be used to address social network problems A must-read for any professionals eager to distinguish their products in the marketplace, this book shows you how to get it done right, with social network analysis."-- |
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| Physical Description: | 1 online resource (xx, 284 pages) |
| Bibliography: | Includes bibliographical references (pages 273-276) and index. |
| ISBN: | 9781119200529 1119200520 9781118010952 1118010957 9781118010778 1118010779 9781118010945 1118010949 |
| Source of Description, Etc. Note: | Print version record. |