The customer culture imperative : a leader's guide to driving superior performance / Linden R. Brown and Chris L. Brown.

What do Toyota, Apple, and Zappos have in common? CUSTOMER-CENTRIC CULTURE And now, with this research-based method, you can replicate their success with your business Based on more than 60 studies and the authors' three-year proprietary research project with more than 100 companies, The Custom...

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Bibliographic Details

Online Access:	Full Text (via Skillsoft)
Main Author:	Brown, Linden, 1938-
Other Authors:	Brown, Chris L.
Format:	Electronic eBook
Language:	English
Published:	New York : McGraw-Hill Education, ©2014.
Subjects:	Consumer satisfaction. Customer services. Leadership. Consumer satisfaction Customer services Leadership