The apology impulse : how the business world ruined sorry and why we can't stop saying it / Sean O'Meara, Cary Cooper.

"Saying sorry is in crisis. On one hand there are anxious PR aficionados and social media teams dishing out apologies with alarming frequency. On the other there are people and organizations who have done truly terrible things issuing much-delayed statements of mild regret. We have become addic...

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Bibliographic Details

Online Access:	Full Text (via Skillsoft)
Main Authors:	O'Meara, Sean, 1981- (Author), Cooper, Cary L. (Author)
Format:	Electronic eBook
Language:	English
Published:	New York, NY : Kogan Page, 2019.
Subjects:	Public relations. Apologizing. Corporate image. Customer relations. Apologizing Corporate image Customer relations Public relations