Encounters at the counter : the organization of shop interactions / edited by Barbara Fox, Lorenza Mondada, Marja-Leena Sorjonen.

"This volume focuses on interactions in shops, exploring the dynamics of conversation between sellers and customers. Beginning with the emergence of a 'need' for a product before the request to a seller is actually made, all the way through to the payment phase, it explores the rich a...

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Bibliographic Details

Other Authors:	Fox, Barbara A. (Editor), Mondada, Lorenza (Editor), Sorjonen, Marja-Leena (Editor)
Other title:	CU Boulder Author Collection.
Format:	Book
Language:	English
Published:	Cambridge, United Kingdom ; New York, NY : Cambridge University Press, 2023.
Series:	Studies in interactional sociolinguistics.
Subjects:	Consumer behavior. Business communication. Interpersonal communication. Customer relations > Social aspects. Retail trade > Social aspects.