Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system / Michael D. Johnson, Anders Gustafsson.

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Bibliographic Details
Main Author:	Johnson, Michael D. (Michael David)
Other Authors:	Gustafsson, Anders, 1964-
Format:	Book
Language:	English
Published:	San Francisco : Jossey-Bass, ©2000.
Edition:	1st ed.
Series:	University of Michigan Business School management series.
Subjects:	Consumer satisfaction. Customer loyalty. Customer relations.

Business Library - Stacks

Holdings details from Business Library - Stacks
Call Number:	HF5415.335 .J64 2000
HF5415.335 .J64 2000	Available Place a Hold