Managing customer relationships / prepared by Simon Walls and Debra L. Zahay.

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Bibliographic Details
Corporate Authors:	Marketing Science Institute. Conference, Marketing Science Institute
Other Authors:	Walls, Simon, Zahay, Debra L.
Format:	Book
Language:	English
Published:	Cambridge, MA : Marketing Science Institute, 2000.
Series:	Report (Marketing Science Institute) ; no. 00-107.
Subjects:	Customer relations > Congresses. Customer services > Congresses. Consumer satisfaction > Congresses.

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Call Number:	HF5415.5 .M364 2000
HF5415.5 .M364 2000	Available Place a Hold