Assessing organizational communication : strategic communication audits / Cal W. Downs, Allyson D. Adrian.
"This essential guide offers a detailed framework for assessing communication processes within an organization and using the results to develop improved organizational strategies. Presented are the "tools of the trade" for planning and initiating audits, gathering data using a wide va...
Saved in:
| Main Author: | |
|---|---|
| Other Authors: | |
| Other title: | Strategic communication audits. |
| Format: | Book |
| Language: | English |
| Published: |
New York :
Guilford Press,
©2004.
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| Series: | Guilford communication series.
|
| Subjects: |
MARC
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| 008 | 040210s2004 nyua b 001 0 eng | ||
| 010 | |a 2004003132 | ||
| 020 | |a 1593850107 (pbk. : alk. paper) | ||
| 020 | |a 9781593850104 (pbk. : alk. paper) | ||
| 035 | |a (OCoLC)ocm54407444 | ||
| 035 | |a (OCoLC)54407444 | ||
| 040 | |a DLC |c DLC |d BAKER |d IXA |d NLGGC |d BTCTA |d LVB |d YDXCP | ||
| 042 | |a pcc | ||
| 049 | |a CODA | ||
| 050 | 0 | 0 | |a HD30.3 |b .D68 2004 |
| 100 | 1 | |a Downs, Cal W., |d 1936- |0 http://id.loc.gov/authorities/names/n79095481 |1 http://isni.org/isni/0000000110039206. | |
| 245 | 1 | 0 | |a Assessing organizational communication : |b strategic communication audits / |c Cal W. Downs, Allyson D. Adrian. |
| 246 | 3 | 0 | |a Strategic communication audits. |
| 260 | |a New York : |b Guilford Press, |c ©2004. | ||
| 300 | |a xi, 292 pages : |b illustrations ; |c 25 cm. | ||
| 336 | |a text |b txt |2 rdacontent. | ||
| 337 | |a unmediated |b n |2 rdamedia. | ||
| 338 | |a volume |b nc |2 rdacarrier. | ||
| 490 | 1 | |a The Guilford communication series. | |
| 500 | |a Completely revised edition of and successor to: Communication audits / Cal W. Downs. c1988. | ||
| 504 | |a Includes bibliographical references (pages 273-280) and indexes. | ||
| 505 | 0 | |a Communication audits as organizational development -- Initiating and planning an assessment -- Conducting team audits / David Cook, James Patterson, and Cal W. Downs -- Choosing focal areas to assess -- The interview: the most basic assessment technology -- Diagnosis through questionnaires -- The International Communication Association Survey -- Downs-Hazen Communication Satisfaction Questionnaire / Phillip G. Clampitt and Cal W. Downs -- Critical Communication Experience Survey -- ECCO analysis -- Diagnosing communication networks / Thomas Porter and Allyson D. Adrian -- Focus group interviews -- Final analysis and interpretation -- The final report. | |
| 520 | 1 | |a "This essential guide offers a detailed framework for assessing communication processes within an organization and using the results to develop improved organizational strategies. Presented are the "tools of the trade" for planning and initiating audits, gathering data using a wide variety of methodologies, analyzing the findings, and preparing effective reports. Throughout, practical examples drawn from the authors' influential work in the field help readers understand the real-world applications of the concepts discussed and gain skills for creative problem solving. A successor to Cal Downs's popular Communication Audits, the book has been extensively rewritten with many new topics and two entirely new chapters reflecting today's critical issues and best practices."--BOOK JACKET. | |
| 650 | 0 | |a Communication in organizations |x Auditing. | |
| 650 | 0 | |a Management audit. |0 http://id.loc.gov/authorities/subjects/sh85080350. | |
| 650 | 0 | |a Communication in management. |0 http://id.loc.gov/authorities/subjects/sh85029076. | |
| 650 | 0 | |a Intercultural communication. |0 http://id.loc.gov/authorities/subjects/sh85067222. | |
| 650 | 0 | |a Organizational effectiveness |x Evaluation. |0 http://id.loc.gov/authorities/subjects/sh2008108711. | |
| 650 | 1 | 7 | |a Auditing. |2 gtt. |
| 650 | 1 | 7 | |a Communicatie. |2 gtt. |
| 700 | 1 | |a Adrian, Allyson D. |0 http://id.loc.gov/authorities/names/n2004091463 |1 http://isni.org/isni/0000000117187674. | |
| 700 | 1 | |a Downs, Cal W., |d 1936- |t Communication audits. | |
| 830 | 0 | |a Guilford communication series. |0 http://id.loc.gov/authorities/names/n90654490. | |
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| 952 | f | f | |p Can circulate |a University of Colorado Boulder |b Boulder Campus |c Business |d Business Library - Stacks |e HD30.3 .D68 2004 |h Library of Congress classification |i book |m U183048769321 |n 1 |