From People to Profits [microform] / L. Barber, S. Hayday and S. Bevan.

An empirical test of the service-profit chain in a large United Kingdom retail business explored how employee attitudes and behavior can improve customer retention and, consequently, company sales performance. Data were collected from 65,000 employees and 25,000 customers from almost 100 stores. The...

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Bibliographic Details

Online Access:	Request ERIC Document
Main Author:	Barber, L.
Corporate Author:	Institute for Employment Studies
Other Authors:	Hayday, S., Bevan, S.
Format:	Microfilm Book
Language:	English
Published:	[Place of publication not identified] : Distributed by ERIC Clearinghouse, 1999.
Subjects:	Adult Education. Employee Attitudes. Employer Employee Relationship. Foreign Countries. Job Performance. Labor Force Development. Labor Turnover. Personnel Management. Retailing. Sales Occupations. Service Occupations. Work Attitudes. Work Environment.