Resolving Conflict Successfully [microform] : Needed Knowledge and Skills. The Practicing Administrator's Leadership Series / Neil H. Katz and John W. Lawyer.

This book is the second of a three-volume series on conflict resolution for educational administrators. Following the introduction, the first three chapters discuss the following communication skills critical to communication--building rapport, listening and pacing, and chunking and problem solving....

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Bibliographic Details

Online Access:	Request ERIC Document
Main Author:	Katz, Neil H.
Other Authors:	Lawyer, John W.
Format:	Microfilm Book
Language:	English
Published:	[Place of publication not identified] : Distributed by ERIC Clearinghouse, 1994.
Subjects:	Communication Skills. Conflict Resolution. Educational Administration. Elementary Secondary Education. Intergroup Relations. Interpersonal Communication. Interprofessional Relationship. Listening Skills. Models. Organizational Communication. Problem Solving. Receptive Language.