Implementing an Information Desk [microform] : Avenues toward Increased Quality of Reference and Loan Services. Summary and Evaluation of the Information Desk Experiment / Karen Williams.

During the spring semester of 1987, the University of Arizona implemented an experimental information desk as a means of improving the quality of service to patrons by relieving congestion at the reference desk. Services at this desk, which was staffed by reference personnel during the first phase o...

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Bibliographic Details

Online Access:	Request ERIC Document
Main Author:	Williams, Karen
Format:	Microfilm Book
Language:	English
Published:	[Place of publication not identified] : Distributed by ERIC Clearinghouse, 1987.
Subjects:	Academic Libraries. Formative Evaluation. Higher Education. Information Centers. Information Seeking. Reference Services. Staff Utilization. User Needs (Information) User Satisfaction (Information)