Quality Assurance and Online Searching [microform] : Empowering the Searcher / Mary Chitty and Linda Gelb.

Since 1982, the Quality Assurance Committee of the New England Online Users Group (NENON) has focused on communicating online searchers' problems to system vendors and database producers, primarily by distributing check-off and fill-in-the-blank forms to NENON members, collecting and tabulating...

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Bibliographic Details

Online Access:	Request ERIC Document
Main Author:	Chitty, Mary
Other Authors:	Gelb, Linda
Format:	Microfilm Book
Language:	English
Published:	[S.l.] : Distributed by ERIC Clearinghouse, 1986.
Subjects:	Communication Problems. Information Services. Online Searching. Online Vendors. Quality Control. User Satisfaction (Information)