Using Total Quality To Better Manage an Institutional Research Office. AIR 1991 Annual Forum Paper [electronic resource] / Mary Ann Heverly.

Responding to the call for higher education to adopt a new paradigm in managing its administrative processes, an Institutional Research Office at Delaware County Community College (DCCC) in Pennsylvania made a two-year effort to use a Total Quality approach in its management. Total Quality Managemen...

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Bibliographic Details

Online Access:	Full Text (via ERIC)
Main Author:	Heverly, Mary Ann
Format:	Electronic eBook
Language:	English
Published:	[S.l.] : Distributed by ERIC Clearinghouse, 1991.
Subjects:	Administrative Organization. Administrative Principles. Data Analysis. Formative Evaluation. Higher Education. Institutional Research. Long Range Planning. Management Development. Office Management. Quality Control. Research Administration. Total Quality Management.