Kaizen and the Art of University Administration. AIR 1992 Annual Forum Paper [electronic resource] / John A. Muffo and John D. Krallman.

This paper examines how the concepts of strategic planning, assessment, and Total Quality Management fit together and relate to one another in the field of higher education. Central to the explanation of how these topics are related is the Japanese philosophy of Kaizen, a driving force behind the qu...

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Online Access: Full Text (via ERIC)
Main Author: Muffo, John A.
Other Authors: Krallman, John D.
Format: Electronic eBook
Language:English
Published: [S.l.] : Distributed by ERIC Clearinghouse, 1992.
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Call Number: ED349877
ED349877 Available