A Study of Standardized Headings for Warranties. Technical Report No. 6 [microform] / Veda R. Charrow and Janice C. Redish.

A study was conducted (1) to discover whether using standardized headings on warranties would increase or decrease people's speed and accuracy in understanding the terms of warranties and (2) to determine what effect headings would have on people's attitudes toward warranties. Subjects wer...

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Bibliographic Details

Online Access:	Request ERIC Document
Main Author:	Charrow, Veda R.
Corporate Authors:	American Institutes for Research, Siegel and Gale, Carnegie Mellon University
Other Authors:	Redish, Janice C.
Format:	Microfilm Book
Language:	English
Published:	[Place of publication not identified] : Distributed by ERIC Clearinghouse, 1980.
Subjects:	Adults. Consumer Education. Consumer Protection. Design Preferences. Information Services. Information Utilization. Layout (Publications) Merchandise Information. Publications. Readability. Reading Research. User Satisfaction (Information)