Communication and Service [electronic resource] : An Annotated Bibliography / Tricia L. Hansen and Dan B. Curtis.

This annotated bibliography focuses on contemporary sources that address customer service in these changing times, as the service is influenced by business communication activities and skills. Twelve selections are presented. The annotations date from 1980 to 1989. (NKA)

Bibliographic Details

Online Access:	Full Text (via ERIC)
Main Author:	Hansen, Tricia L.
Corporate Author:	Speech Communication Association
Other Authors:	Curtis, Dan B.
Format:	Electronic eBook
Language:	English
Published:	[S.l.] : Distributed by ERIC Clearinghouse, 1989.
Subjects:	Annotated Bibliographies. Business Communication. Employer Employee Relationship. Industry. Interpersonal Competence. Producer Services. Service Occupations. Services.