Sensitizing Community College Personnel through Customer Service Training [electronic resource] / James P. Chitwood.

Educational institutions rank second among the largest service industries in the United States with more than 9.1 million employees. Unfortunately, higher education institutions have shown a lack of orientation towards clientele service. Okaloosa-Walton Community College (OWCC), a comprehensive coll...

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Online Access: Full Text (via ERIC)
Main Author: Chitwood, James P.
Corporate Author: Okaloosa-Walton Community College
Format: Electronic eBook
Language:English
Published: [S.l.] : Distributed by ERIC Clearinghouse, 1996.
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Call Number: ED391547
ED391547 Available