Sensitizing Community College Personnel through Customer Service Training [electronic resource] / James P. Chitwood.
Educational institutions rank second among the largest service industries in the United States with more than 9.1 million employees. Unfortunately, higher education institutions have shown a lack of orientation towards clientele service. Okaloosa-Walton Community College (OWCC), a comprehensive coll...
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Format: | Electronic eBook |
Language: | English |
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[S.l.] :
Distributed by ERIC Clearinghouse,
1996.
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Internet
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ED391547
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ED391547 | Available |