The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior / Michael W. Lowenstein.

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Bibliographic Details
Main Author:	Lowenstein, Michael W., 1942-
Format:	Book
Language:	English
Published:	Milwaukee, Wis. : ASQ Quality Press, 2011.
Subjects:	Customer loyalty. Customer services. Customer relations.

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Holdings details from PASCAL Offsite
Call Number:	HF5415.5 .L685 2011
HF5415.5 .L685 2011	Available Place a Hold