Service management [electronic resource] : the new paradigm in retailing / Jay Kandampully, editor.

"Great retailers are great at service. No exceptions. This book offers a wealth of insight into delivering excellent retail service."--Leonard L. Berry, Distinguished Professor of Marketing, N.B Zale Chair in Retailing and Market Leadership, Mays Business School, Texas A & M University...

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Bibliographic Details

Online Access:	Full Text (via Springer)
Other Authors:	Kandampully, Jay
Format:	Electronic eBook
Language:	English
Published:	New York : Springer Science+Business Media, LLC, ©2012.
Subjects:	Retail trade > Management. Customer services.