The loyalty effect : the hidden force behind growth, profits, and lasting value / Frederick F. Reichheld with Thomas Teal.
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Format: | eBook |
Language: | English |
Published: |
Boston, Mass. :
Harvard Business School Press,
©1996.
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Internet
Full Text (via EBSCO)Online
Call Number: |
HF5415.5 .R438 1996eb
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HF5415.5 .R438 1996eb | Available |