The loyalty effect : the hidden force behind growth, profits, and lasting value / Frederick F. Reichheld with Thomas Teal.

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Online Access: Full Text (via EBSCO)
Main Author: Reichheld, Frederick F.
Other Authors: Teal, Thomas, 1937-
Format: eBook
Language:English
Published: Boston, Mass. : Harvard Business School Press, ©1996.
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Call Number: HF5415.5 .R438 1996eb
HF5415.5 .R438 1996eb Available