Managing aggression / Ray Braithwaite.
How to manage and respond to escalating violence towards staff working in the human services is a pressing professional problem. Managing Aggression is a book for anyone who has ever faced, or is likely to face, aggression at work.
Saved in:
| Online Access: |
Full Text (via EBSCO) |
|---|---|
| Main Author: | |
| Format: | eBook |
| Language: | English |
| Published: |
London ; New York :
Routledge,
2002.
|
| Series: | Social work skills series ;
1. |
| Subjects: |
MARC
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| 100 | 1 | |a Braithwaite, Ray, |d 1950- |0 http://id.loc.gov/authorities/names/n2001103023 |1 http://isni.org/isni/0000000045135778. | |
| 245 | 1 | 0 | |a Managing aggression / |c Ray Braithwaite. |
| 260 | |a London ; |a New York : |b Routledge, |c 2002. | ||
| 300 | |a 1 online resource (ix, 184 pages) | ||
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| 490 | 1 | |a The social work skills series ; |v 1. | |
| 500 | |a "Communitycare." | ||
| 504 | |a Includes bibliographical references (pages 178-181) and index. | ||
| 505 | 0 | 0 | |g 1. |t Workplace culture. |t The culture of inevitability. |t Strategy: defining 'violence'. |t The 'a part of the job' culture. |t The no-value culture. |t Implementing change. |t Strategy: the concept of zero tolerance. |t Strategy: sanctions. |t Influencing workplace culture -- individual level. |t Influencing public opinion -- |g 2. |t Causes of aggression -- |g 3. |t Assessing risk. |t What the law requires. |t A definition of violence. |t What elements make up a risk assessment? |t Risk assessment -- the format. |t Applying the model -- |g 4. |t Organisational responses to violence towards staff. |t Under-reporting. |t Proactive approaches -- |g 5. |t Managing aggression. |g pt. A. |t The effective use of body language. |g pt. B. |t Assertiveness. |g pt. C. |t Defusion techniques. |g pt. D. |t Physical interventions. |
| 520 | |a How to manage and respond to escalating violence towards staff working in the human services is a pressing professional problem. Managing Aggression is a book for anyone who has ever faced, or is likely to face, aggression at work. | ||
| 588 | 0 | |a Print version record. | |
| 650 | 0 | |a Violence in the workplace. |0 http://id.loc.gov/authorities/subjects/sh93009549. | |
| 650 | 0 | |a Anger in the workplace. |0 http://id.loc.gov/authorities/subjects/sh95010099. | |
| 650 | 0 | |a Aggressiveness. |0 http://id.loc.gov/authorities/subjects/sh85002193. | |
| 650 | 7 | |a Aggressiveness. |2 fast |0 (OCoLC)fst00800263. | |
| 650 | 7 | |a Anger in the workplace. |2 fast |0 (OCoLC)fst00808798. | |
| 650 | 7 | |a Violence in the workplace. |2 fast |0 (OCoLC)fst01167311. | |
| 776 | 0 | 8 | |i Print version: |a Braithwaite, Ray, 1950- |t Managing aggression. |d New York : Routledge, 2001 |w (DLC) 2001019954. |
| 830 | 0 | |a Social work skills series ; |v 1. |0 http://id.loc.gov/authorities/names/n2001103024. | |
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