CAHPS® 2002 consumer assessment of health plans study, client satisfaction survey of children and children with chronic conditions [electronic resource] / State of Colorado, Department of Health Care Policy and Financing, Office of Medical Assistance.

As part of a comprehensive quality assurance effort, the Department required health plans to conduct client satisfaction surveys to ascertain differences between managed care clients, fee-for-service, and primary care clients. The intent of the requirement is to obtain measurement of client satisfac...

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