After-Sales Service of Engineering Industrial Assets : a Reference Framework for Warranty Management / Vicente González-Prida, Adolfo Crespo Márquez.
This book explores the practical implementation of an advanced after-sales management framework devoted to warranty management. The framework is intended for companies producing either standardized or customized products and such a management tool will facilitate organizational improvement and suppo...
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| Format: | eBook |
| Language: | English |
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Cham, Germany :
Springer,
2014.
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MARC
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| 100 | 1 | |a Díaz, Vicente González-Prida. | |
| 245 | 1 | 0 | |a After-Sales Service of Engineering Industrial Assets : |b a Reference Framework for Warranty Management / |c Vicente González-Prida, Adolfo Crespo Márquez. |
| 264 | 1 | |a Cham, Germany : |b Springer, |c 2014. | |
| 264 | 4 | |c ©2014. | |
| 300 | |a 1 online resource (328 pages) : |b illustrations. | ||
| 336 | |a text |b txt |2 rdacontent. | ||
| 337 | |a computer |b c |2 rdamedia. | ||
| 338 | |a online resource |b cr |2 rdacarrier. | ||
| 504 | |a Includes bibliographical references. | ||
| 505 | 0 | |a Foreword; Preface; Acknowledgments; Contents; Part IIntroduction; 1 Researching the After-sales Services and Warranty Management; 1.1 ... Introduction; 1.2 ... Objectives of the Book; 1.3 ... Rational of the Methodology Followed; 1.3.1 Origins and Background (Part II); 1.3.2 Methodology and Resolution Proposal (Part III); 1.3.3 Development of the Proposed Stages (Part IV); 1.3.4 Extensions to the Proposed Reference Framework (Part V); 1.3.5 The Case Studies; 1.4 ... Limitations and Evolution of the Research; References; Part IICurrent Issues in Warranty Management. | |
| 505 | 8 | |a 2 An Initial Case Study. Understanding Warranty Management Issues2.1 ... Background; 2.2 ... Case Study Scenario; 2.3 ... Analysis, Development, and Results of the Case Study; 2.3.1 Costs Analysis of the Warranty Assistance; 2.3.2 Quantitative Analysis of the Claims; 2.3.3 Spare Parts Management for Warranty Assistance; References; 3 State of the Art; 3.1 ... The Importance of a Warranty Management System; 3.2 ... Literature Review; 3.3 ... Models and Support Tools for Warranty Cost Management; 3.4 ... Main Contributions of the Selected Models and Authors; 3.4.1 Warranty and Maintenance; 3.4.2 Warranty and Outsourcing. | |
| 505 | 8 | |a 3.4.3 Warranty and Quality3.4.4 Warranty and Cost Analysis; References; Part IIIA Reference Framework for Warranty Management; 4 Learning from Maintenance Management Models; 4.1 ... Introduction; 4.2 ... Maintenance Management Models; 4.3 ... Process-Oriented Models Versus Declarative Models; 4.4 ... Maintenance Management Models Comparative Analysis; 4.5 ... Maintenance Management Model Based on the Standard ISO 9001:2008; 4.6 ... Maintenance Management and ICTs; 4.6.1 Concept of Electronic Technology; 4.6.2 Definition of E-Maintenance; 4.7 ... The Warranty Management Process; 4.7.1 Methodology. | |
| 505 | 8 | |a 4.7.2 Warranty Management ProcessReferences; 5 Reference Framework; 5.1 ... Management Framework of a Warranty Assistance Program; 5.1.1 First Step: Warranty Program Effectiveness; 5.1.2 Second Step: The Efficiency of the Program; 5.1.3 Third Step: The Evaluation of the Program; 5.1.4 Fourth Step: Program Improvement; 5.2 ... Integral Representation of the Warranty Management Framework; 5.3 ... Framework Implementation; References; 6 Auditing the Initial Case Study; 6.1 ... Considerations to the Current Situation; 6.2 ... Improvement Actions; 6.2.1 Case Study Scenario Effectiveness. | |
| 505 | 8 | |a 6.2.2 Case Study Scenario Efficiency6.2.3 Case Study Assessment; 6.2.4 Case Study Improvement; 6.3 ... Quality and Maturity Aspects in Warranty Management; 6.3.1 Standards and Best Practices for the Quality of Warranty Management; 6.3.2 Best Practices Applied to the Warranty Management Framework; 6.4 ... Case Study on the Maturity Assessment; 6.4.1 Valuation of the Maturity of the Initial Scenario; 6.4.2 CMMI and EFQM Practices; References; Part IVDevelopment of the Framework Stages; 7 Management Effectiveness; 7.1 ... The Balanced Score Card in After-sales Management. | |
| 520 | |a This book explores the practical implementation of an advanced after-sales management framework devoted to warranty management. The framework is intended for companies producing either standardized or customized products and such a management tool will facilitate organizational improvement and support innovative decision making processes for technical assistance in after-sales services.""After-sales Service of Engineering Industrial Assets"" comprises a proposal for a warranty management framework, with an account of the different methods that can be used to improve decision making in the diff. | ||
| 588 | 0 | |a Print version record. | |
| 650 | 0 | |a Warranty. | |
| 650 | 0 | |a Maintainability (Engineering) | |
| 650 | 0 | |a Industrial management. | |
| 650 | 7 | |a Industrial management. |2 fast |0 (OCoLC)fst00971246. | |
| 650 | 7 | |a Maintainability (Engineering) |2 fast |0 (OCoLC)fst01006137. | |
| 650 | 7 | |a Warranty. |2 fast |0 (OCoLC)fst01170838. | |
| 700 | 1 | |a Crespo Márquez, Adolfo. | |
| 776 | 0 | 8 | |i Print version: |a Díaz, Vicente González-Prida. |t After-sales service of engineering industrial assets : a reference framework for warranty management. |d Cham, Germany : Springer, ©2014 |h xxii, 318 pages |z 9783319037097 |w (LCCN)2013955889. |
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