Steps to improved firm performance with business process management : adding business value with business process management and its systems / Tahvo Hyötyläinen ; with a foreword by Prof. Dr. Jan vom Brocke.
Business Process Management (BPM) has become a widely adopted management approach, prompting significant investments by private and public companies since 2000. Since neither the concept of BPM nor the factors leading to successful BPM initiatives are grounded in theory and also lack empirical supp...
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Full Text (via Springer) |
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| Main Author: | |
| Format: | eBook |
| Language: | English |
| Published: |
Wiesbaden :
Springer Gabler,
[2014]
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| Series: | Advances in information systems and business engineering.
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| Subjects: |
MARC
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| 245 | 1 | 0 | |a Steps to improved firm performance with business process management : |b adding business value with business process management and its systems / |c Tahvo Hyötyläinen ; with a foreword by Prof. Dr. Jan vom Brocke. |
| 264 | 1 | |a Wiesbaden : |b Springer Gabler, |c [2014] | |
| 264 | 4 | |c ©2015. | |
| 300 | |a 1 online resource (xvii, 220 pages) : |b illustrations. | ||
| 336 | |a text |b txt |2 rdacontent. | ||
| 337 | |a computer |b c |2 rdamedia. | ||
| 338 | |a online resource |b cr |2 rdacarrier. | ||
| 490 | 1 | |a Advances in Information Systems and Business Engineering. | |
| 500 | |a "Dissertation Tampere University, Finland, 2013." | ||
| 504 | |a Includes bibliographical references. | ||
| 505 | 0 | |a Foreword; Preface; Table of Contents; List of Acronyms; List of Figures; List of Tables; 1 Introduction; 1.1 Background and Motivation of the Research; 1.2 Research Approach; 1.3 Results; 1.4 Structure of the Book; 2 Systematic Literature Review of Empirical Support Regarding BPMS and BPMM Models; 2.1 Design of SLR for BPMS; 2.2 Data Gathering; 2.3 Review of the Findings for BPMS Empirical Evidence; 2.4 Systematic Literature Review for BPM Maturity Models; 2.5 Introduction to Business Process Management Maturity Models; 2.5.1 Capability Maturity Model. | |
| 505 | 8 | |a 2.5.2 The Business Process Maturity Model by OMG2.5.3 The Business Process Management Maturity Model by Gartner; 2.5.4 Process and Enterprise Maturity Model; 2.5.5 The Business Process Management Maturity Model by McCormack and Lockamy; 2.5.6 Synthesis of the Steps of BPMM Models and Hypotheses; 2.6 Design of Systematic Literature Review for Steps in BPMM Models; 2.7 Data Gathering; 2.7.1 Findings that Support the Progress along BPMM; 2.7.2 Findings that Support One or Multiple Steps; 2.7.3 Findings that Conflict or Deviate from BPMM; 2.7.4 Summary of the Findings for BPMM Empirical Evidence. | |
| 505 | 8 | |a 3 Theoretical Approach3.1 Historical Paths to BPM; 3.1.1 The Nature of a Theory According to Three World-Views; 3.1.2 From Taylorism to Business Process Re-Engineering; 3.1.3 Alternative Approaches towards BPM; 3.1.4 History of Leadership Styles; 3.1.5 Summary of Historical Paths; 3.2 Theorizing Change with BPM and Its Systems; 3.3 Describing Theory of the Stable State Work System; 3.3.1 Mission, Vision, and Values; 3.3.2 The Value Proposition to Customers; 3.3.3 Alignment with Strategies; 3.3.4 Fit with the Environment; 3.3.5 Manager Roles; 3.3.6 BPM Team Role and Relational Coordination. | |
| 505 | 8 | |a 3.3.7 Participation of the People3.3.8 BPMM Models and Best Practices as Information; 3.3.9 BPMS as an Enabler of 'Technochange'; 3.4 Focal Theory for BPM and Its Systems; 3.4.1 Build System; 3.4.2 Complementary Focal Theories; 3.5 Comparison with Rival Approaches; 3.6 Summary; 4 Case Study; 4.1 Introduction of the Case Organization and Method; 4.2 The Initial State of the BPM Initiative; 4.3 The Goal State of the BPM Initiative; 4.3.1 Components of the BPMS; 4.3.2 The Build System; 4.3.3 The BPMS System Integration and Information Model. | |
| 505 | 8 | |a 4.3.4 The BPMS Applications and Fit with Environment and IT Strategy4.3.5 Contents of the BPMS Questionnaire; 4.3.6 Response Number 1; 4.3.7 Response Number 2; 4.4 Comparison of the BPM and ERP Initiatives at ITCorp's Service Business Unit; 4.4.1 The Initial State of "Services ERP"; 4.4.2 The Goal State of the SERP Initiative; 4.4.3 The Build System for SERP; 4.5 Analysis and Conclusions of the Case Study; 4.5.1 The Outcome of the BPM Initiative; 4.5.2 Outcomes of the SERP; 4.5.3 Focal Theory and Complementary Focal Theories; 5 Action Research. | |
| 520 | |a Business Process Management (BPM) has become a widely adopted management approach, prompting significant investments by private and public companies since 2000. Since neither the concept of BPM nor the factors leading to successful BPM initiatives are grounded in theory and also lack empirical support, Tahvo Hyötyläinen explores what business value BPM and BPM Systems can cause and how they can bring about improved firm performance. The author's main implication is to show how to enhance the probability of success with BPM and its Systems. Hisresearch also adds to the understanding on how to. | ||
| 588 | 0 | |a Online resource; title from PDF title page (SpringerLink, viewed November 4, 2014) | |
| 650 | 0 | |a Management. |0 http://id.loc.gov/authorities/subjects/sh85080336. | |
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| 650 | 7 | |a Management information systems. |2 fast |0 (OCoLC)fst01007271. | |
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