Mastering difficult conversations. How to SHINE in difficult management situations / produced by Briefings Publishing Group ; producer, Jennifer Schuster ; directed by Pete Sandford.

This video focuses on how employers handle difficult managerial situations with employees.

Bibliographic Details

Online Access:	Streaming Video (via Alexander Street Press)
Other Authors:	Sandford, Pete (Director) (Director), Schuster, Jennifer (Producer)
Other title:	How to SHINE in difficult management situations.
Format:	Video
Language:	English
Published:	Bethesda, MD : Columbia Books, 2002.
Subjects:	Business communication. Office management. Organizational effectiveness. Personnel management. Industrial relations. Instructional films.