Hotlines. Episode 5, conveying a professional image / produced by Ash Quarry Productions.
People in call centres are the window into their organisation. They need to present a professional image over the phone. This program covers the importance of speaking well, welcoming customers and using effective protocols for putting people on hold and transferring calls. Key Learning Points: Spea...
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| Online Access: |
Streaming Video (via Alexander Street Press) |
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| Corporate Author: | |
| Format: | Video |
| Language: | English |
| Published: |
Bendigo, Victoria :
Video Education Australasia,
2006.
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| Series: | Business education in video.
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| Subjects: |