Communication in the workplace. Customer service / produced by Video Education Australasia.

This program focuses on both internal and external customers and clients using a fictional current affairs show 'On this Day' and its presenter Naomi Henderson as a case study. Insufficient attention to the needs of external customers can result in a loss of sales and profit for an organis...

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Bibliographic Details

Online Access:	Streaming Video (via Alexander Street Press)
Corporate Author:	Video Education Australasia (Producer)
Format:	Video
Language:	English
Published:	Bendigo, Victoria : Video Education Australasia, 2007.
Series:	Business education in video.
Subjects:	Business losses. Customer relations. Office management. Instructional films.