Communication in the workplace. Customer service / produced by Video Education Australasia.
This program focuses on both internal and external customers and clients using a fictional current affairs show 'On this Day' and its presenter Naomi Henderson as a case study. Insufficient attention to the needs of external customers can result in a loss of sales and profit for an organis...
Saved in:
| Online Access: |
Streaming Video (via Alexander Street Press) |
|---|---|
| Corporate Author: | |
| Format: | Video |
| Language: | English |
| Published: |
Bendigo, Victoria :
Video Education Australasia,
2007.
|
| Series: | Business education in video.
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| Subjects: |
MARC
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| 520 | |a This program focuses on both internal and external customers and clients using a fictional current affairs show 'On this Day' and its presenter Naomi Henderson as a case study. Insufficient attention to the needs of external customers can result in a loss of sales and profit for an organisation. Loss of sales, jobs and productivity can also be a product of poor internal service. | ||
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| 650 | 0 | |a Customer relations. | |
| 650 | 0 | |a Office management. | |
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