Hotlines. Episode 6, focusing on results / produced by Ash Quarry Productions.
It is not enough for call centres staff to have the right manner. They must also focus on results. We all need to know how we are doing and how to improve our performance. Key Learning Points: achieve targets, get it right first time, and be committed to improvement.
Saved in:
| Online Access: |
Streaming Video (via Alexander Street Press) |
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| Corporate Author: | |
| Format: | Video |
| Language: | English |
| Published: |
Bendigo, Victoria :
Video Education Australasia,
2006.
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| Series: | Business education in video.
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| Subjects: |