J.C. Penney should apologize to customers : Pedraza / produced by Bloomberg.

Milton Pedraza, CEO of the Customer Culture Institute, discusses the outlook for J.C.Penney and actions they can take to win back consumers. He speaks on Bloomberg Television's In The Loop.

Bibliographic Details

Online Access:	Streaming Video (via Alexander Street Press)
Corporate Author:	Bloomberg News (Firm) (Producer)
Format:	Video
Language:	English
Published:	New York : Bloomberg, 2013.
Series:	Business education in video.
Subjects:	Customer relations. Retail trade. Television news programs.