Putting citizens first : engagement in policy and service delivery for the 21st century / edited by Evert Lindquist, Sam Vincent and John Wanna.

This book explores the ways in which governments are putting citizens first in their policy-making endeavours. Making citizens the focus of policy interventions and involving them in the delivery and design is for many governments a normative ideal; it is a worthy objective and sounds easy to achiev...

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Bibliographic Details

Online Access:	Full Text (via JSTOR)
Other Authors:	Lindquist, Evert A. (Editor), Vincent, Sam (Editor), Wanna, John (Editor)
Format:	eBook
Language:	English
Published:	Acton, A.C.T. : ANU E Press, 2013.
Series:	ANZSOG (Series)
Subjects:	Public administration. Public administration > Citizen participation. Public administration > Technological innovations. Electronic government information. Political rights. Public interest.