High tech, high touch : library customer service through technology / Lynn Jurewicz and Todd Cutler.

Ever-expanding technologies are raising the bar, as customers increasingly expect fast, sophisticated solutions and results in their interactions with the library. Drawing on their system of improved customer service available through technology, the authors show how automating traditional library s...

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Bibliographic Details

Online Access:	Full Text (via ProQuest)
Main Author:	Jurewicz, Lynn
Other Authors:	Cutler, Todd
Format:	eBook
Language:	English
Published:	Chicago : American Library Association, 2003.
Subjects:	Libraries and the Internet. Public services (Libraries) > Technological innovations. Customer services > Technological innovations. Library Web sites.