Managing quality customer service : a practical guide for establishing a service operation / William B. Martin.
Annotation This practical, self-study book has been developed to help you establish and manage a quality service operation. Learn how to determine customer needs, how to effectively and efficiently meet those needs, and how to continually measure your service level.
Saved in:
| Online Access: |
Full Text (via ProQuest) |
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| Main Author: | |
| Format: | eBook |
| Language: | English |
| Published: |
Los Altos, Calif. :
Crisp,
©1989.
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| Series: | Fifty-Minute series.
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| Subjects: |
Internet
Full Text (via ProQuest)Online
| Call Number: |
HF5415.5 .M37 1989eb
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| HF5415.5 .M37 1989eb | Available |